Responsibility

A company that plays a significant role in its industry creates jobs and sustains livelihoods. As a responsible business we believe we must set and follow best industry practice, maintain commercial integrity, and take every stakeholder into account.

Industry practice — As an ICT service provider, service stability and customer satisfaction are the measures that matter. Our team worked towards formal industry practice — the ISP licence — and over the following years we achieved triple international certification: ISO 27001:2013 for information security, ISO 20000:2011 for IT service management and ISO 9001:2008 for quality management.

Beyond licensing, we publish service-level commitments across the portfolio. Our target is 99.99% service availability.

Commercial integrity — Every company exists to make a profit, but we require our sales staff to win contracts only through legitimate channels. Ethics and integrity in daily operations are taken seriously, and training plus a company code of conduct make sure staff comply with local law and company policy when working with other organisations.

Stakeholders — As a responsible company we consider the interests of shareholders, management, employees, customers and the wider community.

Community — We believe in giving back, and we take part in corporate social responsibility activities, including voluntary involvement in youth entrepreneurship programmes.